Our RIM services have the flexibility to track, monitor, and manage the network, server, and endpoints (desktops, laptops, mobile devices) for multiple customers. We use well-known and reliable RMM tools (ManageEngine, and Solarwinds) that are hosted on the AWS cloud. We just simply start monitoring the critical devices, services, and more with 3 simple steps –
Pricing and Plan
Fixed monthly fee for RIM services. No costly surprises
endpointCare
Designed for businesses with basic IT requirements- endpointCare service includes:
- Includes endpoints (Laptop, system, tablet, mobile)
- 8x5 Incident based helpdesk
- AV management
- Patch management
- 8x5 Rapid Remote support
- MDM management
Most Popular
serverCare
Designed for businesses looking to eliminate costly break/fix IT services- serverCare service includes:
- 24/7 server monitoring
- Tier 2 Support
- 8x5 Break-fixes
- Quick Incidents Response
- Monitoring server performance
- Regular and periodic server check-up
- OS update and patches
- Backup management
- Regular Security scanning
- Antivirus configurations and update
- Scheduled maintenance
- Issues RCA Reporting
- Monthly reporting
serverCare Plus
A fully comprehensive plan for any business size or needs.- serverCare Plus service includes:
- All in serverCare plan
- Tier 3 Support
- 24*7 Break-fixes
- Proactive remote support
- Incident tracking
- Log monitoring
- Automated ticket creation
- Root cause analysis
- Network & server health checks
- Vendor management
- Change Management
- Regular Performance testing
- Scheduled maintenance
- Periodic auditing
- Monthly Downtime Tracker & Analysis Report
- Weekly, Monthly, & Annual reporting
- Performance Analysis and Consulting Reports
- Guaranteed Uptime
- Estimated response time < 30 minutes.
endpointCare
Designed for businesses with basic IT requirements- endpointCare service includes:
- Includes endpoints (Laptop, system, tablet, mobile)
- 8x5 Incident based helpdesk
- AV management
- Patch management
- 8x5 Rapid Remote support
- MDM management
Most Popular
serverCare
Designed for businesses looking to eliminate costly break/fix IT services- serverCare service includes:
- 24/7 server monitoring
- Tier 2 Support
- 8x5 Break-fixes
- Quick Incidents Response
- Monitoring server performance
- Regular and periodic server check-up
- OS update and patches
- Backup management
- Regular Security scanning
- Antivirus configurations and update
- Scheduled maintenance
- Issues RCA Reporting
- Monthly reporting
serverCare Plus
A fully comprehensive plan for any business size or needs.- serverCare Plus service includes:
- All in serverCare plan
- Tier 3 Support
- 24*7 Break-fixes
- Proactive remote support
- Incident tracking
- Log monitoring
- Automated ticket creation
- Root cause analysis
- Network & server health checks
- Vendor management
- Change Management
- Regular Performance testing
- Scheduled maintenance
- Periodic auditing
- Monthly Downtime Tracker & Analysis Report
- Weekly, Monthly, & Annual reporting
- Performance Analysis and Consulting Reports
- Guaranteed Uptime
- Estimated response time < 30 minutes.
Save 10% on an annual plan*
6 REASONS WHY YOU NEED HEX64’S RIM SERVICES?
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Quick response
Stop wasting time, money, and opportunities brought by unnecessary IT troubles! HEX64 provides fast, speedy, and efficient IT support and solutions at all times.
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No upfront license cost
You don’t need to worry about the software license, you just simply need to pay the service cost that includes the RMM tool cost & patch license cost as well.
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Secured infrastructure
We do the periodic security scans and update cycle to ensure the infrastructure security posture.
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Cloud based solution
We use cloud-based solution for RMM, so there is no need to pay any extra cost for hardware. And it’s accessible from anywhere anytime.
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High uptime
Our technicians are work round the clock to monitoring the infrastructure and proactively perform the break-fixes to ensure maximum uptime of your infrastructure.
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MDM
We use comprehensive mobile device management cloud-based solutions to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc).
Why Choose Our Managed IT Services?
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Grow your business
Focus on scaling and expanding your business, while we take care of your IT needs and network requirements. -
Streamline processes
Increase productivity and performance of your organization when you have a dedicated IT support team by your side. -
Empower your people
Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.