RIM SERVICES, HOW IT WORKS?

Our RIM services have the flexibility to track, monitor, and manage the network, server, and endpoints (desktops, laptops, mobile devices) for multiple customers. We use well-known and reliable RMM tools (ManageEngine, and Solarwinds) that are hosted on the AWS cloud. We just simply start monitoring the critical devices, services, and more with 3 simple steps –

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    Discover RIM

    Contact Sale

  • Install RMM Agent And Start Managing

    We just simply install the agent on client’s endpoint devices to start the resources.
    Agents feed information relating to network, server and other endpoint devices’ health.

  • Proactive Remediation For Issues

    In the event an agent detects a problem, a ticket (alert) is created and sent to our IT team for prompt action.

  • Automation

    We automate the repetitive IT tasks, leaving more time to focus on core duties and reducing human error.


Pricing and Plan

Fixed monthly fee for RIM services. No costly surprises

endpointCare

Designed for businesses with basic IT requirements
  • All endpointCare services include:
  • Includes end-devices (Laptop, system, tablet, mobile, etc.)
  • Proactively monitoring endpoints
  • Break-Fixes
  • Security management
  • Patch management
  • Rapid Remote support
  • MDM management

serverCare

Designed for businesses looking to eliminate costly break/fix IT services
  • All serverCare services include:
  • 24*7 service availability
  • Regular and periodic server check-up
  • Preventive maintenance
  • Software update and patches
  • Asset management
  • DR planning and backup
  • Server/Network support
  • Security review
  • Antivirus configurations and update
  • Scheduled maintenance

serverCare Plus

A fully comprehensive plan for any business size or needs.
  • All serverCare Plus services include:
  • 24×7 server and network monitoring
  • Critical Application & services monitoring
  • Proactive remote support
  • Patch Management
  • User Account Administration
  • Log Monitoring
  • Vendor management
  • Periodic maintenance
  • Weekly, Monthly, & Annual reporting
  • Performance Analysis and Consulting Reports
  • 30 minute response time
  • Anti-Virus Management
  • Scheduled maintenance
  • Periodic auditing
  • Guaranteed Uptime

careBasic

Designed for businesses with basic IT requirements
$692.99 /year/device
Pricing includes coverage for users
  • All careBasic services include:
  • Includes server & network devices
  • Include Cloud based server
  • 24x7 monitoring
  • Automated email alerts & workflows
  • Optional break-fixes

endpointCare

Designed for businesses looking to eliminate costly break/fix IT services
$409.99 /year/device
Pricing includes coverage for users
  • All endpointCare services include:
  • Includes end-devices (Laptop, system, tablet, mobile, etc.)
  • Proactively monitoring endpoints
  • Break-Fixes
  • Security management
  • Patch management
  • Rapid Remote support
  • MDM management

serverCare+

A fully comprehensive plan for any business size or needs.
$1049.99 /year/device
Pricing includes coverage for users
  • All serverCare+ services include:
  • 24×7 server and network monitoring
  • Critical Application & services monitoring
  • Proactive remote support
  • Patch Management
  • User Account Administration
  • Log Monitoring
  • Vendor management
  • Periodic maintenance
  • Weekly, Monthly, & Annual reporting
  • Performance Analysis and Consulting Reports
  • 30 minute response time
  • Anti-Virus Management
  • Scheduled maintenance
  • Periodic auditing
  • Guaranteed Uptime

Save 20% on an annual plan*


6 REASONS WHY YOU NEED HEX64’S RIM SERVICES?

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    Quick response

    Stop wasting time, money, and opportunities brought by unnecessary IT troubles! HEX64 provides fast, speedy, and efficient IT support and solutions at all times.

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    No upfront license cost

    You don’t need to worry about the software license, you just simply need to pay the service cost that includes the RMM tool cost & patch license cost as well.

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    Secured infrastructure

    We do the periodic security scans and update cycle to ensure the infrastructure security posture.

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    Cloud based solution

    We use cloud-based solution for RMM, so there is no need to pay any extra cost for hardware. And it’s accessible from anywhere anytime.

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    High uptime

    Our technicians are work round the clock to monitoring the infrastructure and proactively perform the break-fixes to ensure maximum uptime of your infrastructure.

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    MDM

    We use comprehensive mobile device management cloud-based solutions to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc).

Why Choose Our Managed IT Services?

 

  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.