Bring the proficiency of IT professionals and trouble-shooters to your office any time you need us! With our 24X7 Remote IT Helpdesk services, we can help you fix anything that hinders you from using your IT systems, devices, and tool. Anything!

HEX64’s Next-gen remote IT helpdesk services for your businesses typically incorporate advanced technologies and capabilities to provide efficient and effective support. Here are some key features and benefits you can expect from our remote services:

1. 24/7 Remote Support: HEX64 Next-gen remote helpdesk services offer round-the-clock support to address IT issues and resolve them promptly, regardless of the time zone or location of your business.

2. Advanced Remote Troubleshooting: Our remote services utilize advanced remote access tools and techniques to troubleshoot and resolve IT problems remotely. This minimizes the need for on-site visits and reduces downtime.

3. Proactive Monitoring and Maintenance: HEX64 remote IT helpdesk services often include proactive monitoring of your IT infrastructure, identifying potential issues before they escalate. Regular maintenance tasks such as software updates and patch management are also handled remotely.

4. Multi-channel Support: Communication channels such as phone, email, chat, and even video conferencing are used to provide support, giving you multiple options to reach out to our helpdesk team based on your preference and urgency of the issue.

5. Knowledge Base and Self-Service Resources: Next-gen helpdesk services often provide access to a comprehensive knowledge base and self-service resources. This empowers employees to resolve common IT issues independently, freeing up the helpdesk team to focus on more complex problems.

6. AI-Powered Assistance: Our next-gen help-desk services leverage artificial intelligence (AI) technologies to assist in issue diagnosis, provide automated responses to common queries, and offer intelligent recommendations for issue resolution.

7. Incident and Request Management: HEX64 services typically include robust incident and request management systems, ensuring that all reported issues and service requests are logged, tracked, and resolved in a timely manner. This helps maintain transparency and accountability in the support process.

8. Enhanced Security Measures: Our next-gen remote IT helpdesk services prioritize data security and implement robust security measures to protect your sensitive information. They may offer features such as encryption, secure remote access, user authentication, and compliance with industry regulations.

9. Analytics and Reporting: Advanced reporting and analytics capabilities are often provided, allowing you to gain insights into the performance of your IT systems, identify recurring issues, and make data-driven decisions to improve your IT infrastructure.

10. Scalability and Flexibility: Next-gen HEX64 helpdesk services are designed to scale with your business needs. Whether you are expanding your operations or downsizing, these services can adapt to accommodate the changes and ensure continued support.

  • Reduced Costs With Remote IT Helpdesk

    A Remote IT Help-desk support team works similarly to in-house staff, but with reduced costs and eliminating the need for equipment and on-premise expenses.

  • 24×7 Expert Remote Helpdesk Services

    No matter what time your business operates, we have a team of IT specialists who is always available to address your IT concerns and troubleshoot any problems.

  • HEX64 Remote Help-desk Services For Better Performance

    When you have available IT support at your disposal, you can ensure that your people work efficiently, and productively, and are not being limited by IT troubles.

  • Remote IT Helpdesk Services Globally

    As you expand your business, you can easily scale your operations with outsourced IT support staff. Just tell us your IT support needs, and we’ll accommodate your requirements.

Apple iPads are world-renowned tablets with cutting-edge technology for your everyday computing, creativity, and immersive entertainment.


Without a well-monitored and constantly updated IT system, your business is at risk for various viruses and other online threats. Professional Remote IT Helpdesk services provider protects your business from the risk of data loss and digital access from suspicious sources. These involve deploying powerful firewalls, event-monitoring software, and robust data storage.

Outsourcing remote help desk services can offer several benefits for your businesses. Here are some key advantages:

1. Cost Savings: Outsourcing remote help desk services can be a cost-effective solution compared to maintaining an in-house help desk team. By outsourcing, you eliminate the need for hiring and training dedicated IT staff, providing office space, and purchasing expensive equipment and software. Outsourcing also allows you to leverage the expertise of the service provider without incurring additional overhead costs.

2. Access to Expertise: (HEX64) Remote help desk service providers specialize in providing IT support. They have a team of trained professionals with expertise in various technologies and industries. By outsourcing, you gain access to their specialized knowledge and experience, ensuring that your IT issues are handled efficiently and effectively.

3. 24/7 Remote IT Helpdesk Support: Our remote help desk service offer round-the-clock support, including weekends and holidays. This ensures that your employees have access to assistance whenever they need it, regardless of the time zone or working hours. It helps minimize downtime and allows for quick issue resolution.

4. Scalability and Flexibility: Outsourcing provides the flexibility to scale your IT support as your business grows or experiences fluctuations in demand. Service providers can easily accommodate increased support requirements or seasonal variations without disrupting your operations. This scalability ensures that your support needs are met without having to invest in additional resources.

5. Enhanced Service Levels: Remote help desk service providers (HEX64) often offer service level agreements (SLAs) that define response times, resolution times, and performance metrics. These agreements ensure that the service provider is accountable for meeting specific service standards, which can lead to improved service levels and customer satisfaction.

6. Focus on Core Competencies: By outsourcing your remote help desk services, you can free up your internal IT staff to focus on strategic initiatives and core business activities. It allows your IT team to concentrate on projects that drive innovation and growth, rather than being tied up with day-to-day support tasks.

7. Increased Productivity: Prompt and efficient IT support from a remote help desk can significantly enhance productivity within your organization. Employees can quickly resolve IT issues, minimizing downtime and allowing them to focus on their primary responsibilities. The faster response times and issue resolution provided by outsourcing can contribute to improved overall productivity.

8. Technology Advancements: Remote help desk service providers (we) often leverage advanced technologies, tools, and best practices. By outsourcing, you can benefit from these technological advancements without the need for substantial investments on your part. It ensures that you have access to up-to-date IT solutions and expertise.

9. Risk Mitigation: Remote help desk service provider (HEX64) has robust security measures and disaster recovery plans in place to protect your data and ensure business continuity. We stay updated with the latest security threats and implement proactive measures to mitigate risks. Outsourcing can help you minimize the potential risks associated with data breaches, system failures, or other IT-related incidents.

10. Continuous Improvement: Outsourcing remote help desk services provides opportunities for continuous improvement. HEX64 focus on refining their support processes, adopting industry best practices, and implementing new technologies. This allows you to benefit from ongoing improvements in service quality and efficiency.


  • Provides support from anywhere, overcoming geographical limitations.
  • Offers cost savings compared to maintaining an in-house team.
  • Ensures round-the-clock support for uninterrupted operations.
  • Access to specialized knowledge and skills for efficient issue resolution.


  • Incident-Based-Support

    Incident-Based Support

    At HEX64, we have a team of technical experts who deliver exceptional solutions. Our incident-based support ensures that all problems are addressed properly and efficiently.

  • 247-Remote-Monitoring-Management

    24×7 Remote Monitoring & Management

    Our 24/7 support team is dedicated to address concerns, troubleshoot problems, maximize efficiency, and ensure business continuity.

  • High-End-Solutions

    High-End Solutions

    HEX64’s Remote Help-desk Services gives you access to high-end solutions for complex IT concerns. We make sure to eliminate annoying technical glitches that disrupt your business.

  • Centralized-Support

    Centralized Support

    For simple or complex IT needs, we provide centralized support to help you right when you need us to. No waiting time. No complicated processes. Just the right help.

  • End-User-Support

    End-User Support

    Our remote help desk is ready to answer questions and provide support to your users 24/7. Get expert advice on how to get your system up and running at all times.

  • Multiple Support Channel

    We provide support via email, SMS, chat, and phone. By having multiple support channels, you can reach us out whenever and wherever you need us!



Intermittent IT issues may lead businesses to unstable IT & loss of productivity. Our Remote Help Desk Services ensure quick incident resolution and preventive infrastructure monitoring to achieve its fault-free functioning.

Eliminate IT challenges and ensure smooth operations for your business with dependable remote IT help desk services. With HEX64 remote IT help desk support, you can overcome various obstacles that arise in managing your IT infrastructure. Whether it’s troubleshooting technical issues, addressing software glitches, or providing user support, a reliable remote help desk can handle it all. By outsourcing your IT support, you gain access to a team of experienced professionals who possess specialized knowledge across different technologies and industries. HEX64 provide prompt assistance, ensuring minimal downtime and efficient issue resolution. With our expertise and round-the-clock availability, remote IT help desk services offer a dependable solution to keep your business running smoothly and effectively tackle any IT challenges that arise.

Stop wasting time and money on technology. Explore our company


IT Services & Solutions | We offer onsite IT & Computer AMC Services support.
AwareBase creates information environment improvement plans and brings hardware, software, data and business process together so that businesses that design.
bk SYSTEMS takes full responsibility for mapping, modeling, delivering, supporting and managing of the systems to the complete satisfaction of its customers.
Cuttingedge translation services Ltd. is the unparalleled quality of its World Class services and practice of providing genuine human translation.
Websure is a complete underwriting and broking system designed primarily for underwriting agencies and brokers with delegated authority.



No matter what is your business nature & size, HEX64 Remote Help Desk Services are aimed to provide custom-fit solutions according to customers’ needs. Our experts proactively fix and prevent IT-related issues to ensure the overall stability of the IT infrastructure.
Our custom-fit remote help desk services offer businesses tailored and personalized IT support solutions. HEX64 services are designed to meet the unique requirements of each organization, taking into account their specific IT environment, workflows, and industry. By customizing the support, businesses can receive assistance that aligns perfectly with their systems, applications, and processes. With specialized skill sets and industry expertise, our remote help desk team can effectively address the specific challenges faced by businesses in their sector. Our custom-fit services also provide scalability and flexibility, allowing businesses to adjust support levels as needed. By partnering with (HEX64) custom-fit remote help desk service, businesses can streamline their IT operations, enhance productivity, and ensure a seamless and efficient IT support experience.

AwareBase creates information environment improvement plans and brings hardware, software, data and business process together so that businesses that design.
Websure is a complete underwriting and broking system designed primarily for underwriting agencies and brokers with delegated authority.
bk SYSTEMS takes full responsibility for mapping, modeling, delivering, supporting and managing of the systems to the complete satisfaction of its customers.
Cuttingedge translation services Ltd. is the unparalleled quality of its World Class services and practice of providing genuine human translation.
IT Services & Solutions | We offer onsite IT & Computer AMC Services support.

Ankur Tripathi

There are extremely responsive and the services are really useful.

Ankur Tripathi
Ryan Jensen

They provide high quality and reliable services; we are satisfied with the services offered. Its pleasure working with HEX64

Ryan Jensen

Custom IT services and solutions for your business

  • NOC

    Creating NOC for your organization for added visibility & security…

    Click here

  • IT Consultancy

    IT consultants for innovative planning…

    Click here

  • Cloud Email Consulting

    Guiding you with your cloud email needs…

    Click here

  • Cloud Consulting

    Helping businesses make the most of the cloud…

    Click here

  • IT Security

    Protecting your network against attacks…

    Click here

Why Choose Our IT Services?


  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.


    • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

      Quick response

      Stop wasting time, money, and opportunities brought by unnecessary IT troubles! HEX64 provides fast, speedy, and efficient IT support and solutions at all times.

    • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0


      We boast years of solid experience and a proven track record in delivering top-notch IT support and solutions to businesses of all sizes throughout the globe.

    • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

      Business savvy

      Your business goals are important to us. Let our tech experts take care of your IT needs, so you can focus on running profit-driven operations for your business.

    • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

      One Stop Shop

      Whether you need help with IT support, network management, cyber security, or cloud computing, we provide a wide range of solutions tailored to your business needs.

    • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

      No geek speak

      You don’t need to be a tech enthusiast to understand us. We will communicate with you in the simplest way possible to ensure that we are on the same page.

    • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

      100% Satisfaction Guarantee

      You can rely on us for safe, reliable, and cost-effective IT support and solutions. Your satisfaction is our top priority, that’s why we work to exceed your expectations.