Free 7 Days Trial. SAVE 10%! Save on an annual plan
Designed for businesses with basic IT requirements
Designed for businesses looking to eliminate costly break/fix IT services
A fully comprehensive plan for any business size or needs.
Designed for businesses with basic IT requirements
Designed for businesses looking to eliminate costly break/fix IT services
A fully comprehensive plan for any business size or needs.
| Plan | careBasic | endpointCare (most popular) | serverCare |
|---|---|---|---|
| Monthly | $4.99 / month | $24.99 / month | $49.99 / month |
| Annual | $53.89 / year save 10% vs monthly |
$269.89 / year save 10% vs monthly |
$539.89 / year save 10% vs monthly |
| Best for | Designed for businesses with basic IT requirements | Designed for businesses looking to eliminate costly break/fix IT services | A fully comprehensive plan for any business size or needs. |
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Everything you need to know about our NOC Monitoring and Helpdesk pricing, plans, features, and support options.
NOC (Network Operations Center) monitoring continuously watches IT infrastructure — servers, networks, applications and devices — to detect outages, performance issues and security concerns in real time. HEX64 runs NOC monitoring 24/7 across AWS, Microsoft Azure, Google Cloud and Oracle Cloud as well as hybrid and on-premise environments, with tiered incident response from Tier 1 through Tier 3.
careBasic, from $4.99 a month, is the usual starting point for a small business: 24×7 monitoring of your networking devices and in-house or cloud servers, automated email alerts and workflows, with break-fix available hourly if you need it. If you also need end-user support, endpointCare adds an 8×5 incident-based helpdesk, patch management, antivirus management, MDM and rapid remote support for laptops, desktops, tablets and mobiles.
Yes. You can move between careBasic, endpointCare and serverCare as your infrastructure grows or your support needs change, and the scope can be tailored beyond the published plans. Every plan starts with a 7-day free trial, so you can confirm the fit before committing.
Yes. Alongside the three published plans, HEX64 builds custom managed NOC and helpdesk plans around your infrastructure, compliance requirements and budget — including the monitoring scope, integration with your existing monitoring and ticketing tools, SLA targets and dedicated support arrangements. Multi-site and multi-region estates are normally scoped this way rather than bought off a plan.
Yes. HEX64 works to contractual, severity-based SLA targets, with the exact commitments agreed per engagement. The published targets are: P1 (critical) — 5-minute initial response, 4–8 hour target resolution; P2 (high) — 30 minutes, one business day; P3 (medium) — 2 hours, 2–3 business days; P4 (low) — 4 hours, 3–5 business days. Performance is tracked on every incident and reported monthly.
HEX64 helpdesk pricing is built from five things: the number of users and endpoints covered, the support window you need (8×5 or 24×7), expected ticket volume, the response and resolution SLAs you require, and how far up the tiers coverage should run — L1 first-line, L2 advanced troubleshooting, or L3 engineering and root-cause resolution. The published plans bundle the common combinations; anything outside them is quoted per engagement.
Start from what needs monitoring and who needs support. careBasic covers infrastructure monitoring only — networking devices and servers, with alerting. endpointCare adds 8×5 end-user helpdesk, patching, antivirus and MDM for laptops, desktops, tablets and mobiles. serverCare is the full plan: 24/7 server monitoring, shared Tier 2 support, break-fix, backup management, security scanning, scheduled maintenance, RCA and monthly reporting. If none of the three fits — multi-site, compliance-driven or unusual hours — the plan is built to scope.
