Awesome Introduction to Remote IT Support Services
With the use of remote support software, remote IT support services seek to keep your IT infrastructure stable, resolve incidents, and handle change requests fast. HEX64 has been providing remote IT support services and application assistance for over 7 years, assisting businesses in lowering IT support expenses and speeding up issue response.
Trust Our Experts
What Our Remote IT Support Services Have to Offer?
Lower IT Support Expenses and Time
We leverage an approach that includes Remote IT solutions provision automation, and optimal support staff utilization to optimize cost.
Reliable Data Security
HEX64 is backed with over 150 successful projects in data security consulting and penetration testing by our certified cybersecurity professionals.
Self-Managed Technical Support
We have L1 technical support staff to resolve basic issues fast, L2 technicians for more complex issues, and L3 for top complicated problems.
How Much Will Outsourced Help Desk Cost You?
$15
Reach us and get a free consultation on our affordable rates for remote IT support services based on your unique specifications.
Services
Tangibles of Our Remote Technology Support Services
Multi-level Solution Pipeline
We will deploy incident resolutions in three tiers—L1, L2, and L3—to facilitate more efficient and effective support for your customers.
Comprehensive IT Infrastructure Overview
Our remote IT support team will create detailed documentation of your IT infrastructure development plan, SOP documentation, network diagrams, and IT asset information management database.
End-User Self-Service Materials
Our remote IT support services include the creation of self-service materials for your users and improve your knowledge base, FAQs, user guides, and more.
Enhancement of User Adoption and Experience
HEX64 remote IT support services cover drafting CSAT improvement plans according to user feedback to reduce issues and eliminate problem root causes.
Industry Regulations Compliance
Our remote IT support team will work following regulations such as HIPAA, GDPR, PCI DSS, and FDA, and create regulatory compliance reports and compliance gap mitigation plans.
Regular and transparent reporting
We will provide you with valuable insights through detailed reports on service-level, maintenance, health-check, security audit, and incident areas with root cause analysis in a ticketing system.
MEET OUR CLIENTS
Leave It To The Experts
Leverage Fast and Reliable Remote IT Support
The HEX64 remote IT support team will reinforce your existing IT support team with our professionals who have extensive expertise in remote IT support services to quickly fix rising issues, reduce IT infrastructure downtimes, and boost user experience. We offer top-notch self-managed remote IT support or supplements your in-house support team to handle issues quickly and continuously monitor the critical infrastructure components.
Remote IT Support Services Coverage for IT Elements
Web Portals, Applications, and Websites
We cover L1 user support, L2 tech support, and L3 tech support including regular website monitoring.
Data Storage
Our remote IT support team manages your business databases for capacity management, data backup and recovery, and more.
Networks
HEX64 conducts proactive network monitoring to reduce downtime. We also deploy network vulnerability assessments and remote desktop access.
On-site Data Center
Our remote IT support services will manage your data infrastructure monitoring, vulnerability assessment, and regular compliance reviews.
Cloud Services
We are knowledgeable in IaaS, PaaS, and SaaS to conduct Cloud service deployment, usage optimization, service management, and performance tuning.
Workstations
We leverage workstations to manage your L1 and L2 support, user software setup and installations, software updates, and malware.
WHY CHOOSE US
What Makes HEX64 a Reliable Remote IT Support Vendor?
Why Choose Our IT Services?
Grow your business
Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
Streamline processes
Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
Empower your people
Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.
Our Quick Response
Our Remote IT Support Timeframes
First response time for calls
Call response times: We answer within 40 seconds on 90% of calls.
Delivery time for urgent
Change requests delivery time: We accommodate urgent changes in 4 to 16 hours.
Support time coverage
Support time scope: We adjusted to your business hour—24/7, 12/7, 12/5, or 8/5.
What Sets Us Apart
Why Trust HEX64 As Your Remote IT Support Services Provider
Cutting-Edge IT Tools
We Leverage These Remote IT Support Technologies
TICKETING SYESTEM
Designed for businesses with basic IT requirements- Ticketing System Tools:
- • INTERCOM
- • SOLARWINDS
- • HAPPYFOX
- • PROPROFS HELP DESK
- • JIRA SERVICE DESK
- • MOJO IT HELPDESK
- • FRESHSERVICE
- • SERVICEDESK PLUS
Most Popular
REMOTE COLLABRATION
Designed for businesses looking to eliminate costly break/fix IT services- Connection and Communication Tools:
- • VPN
- • RPD
- • TEAMVIWER
- • ANYDESK
- • QUICKSUPPORT
- • TEAMS
- • SKYPE
- • ZOOM
MONITORING TOOLS
Designed for businesses looking to eliminate costly break/fix IT services- Monitoring Tools:
- • SOLARWINDS
- • SEMATEXT
- • ATERA
- • DATADOG
- • SITE24X7
- • PRTG NETWORK
- • MANAGEENGINE
- • NAGIOS
- • ZABBIX
- • NINJAONE