Awesome Introduction to Remote IT Support Services

With the use of remote support software, remote IT support services seeks to keep your IT infrastructure stable, resolve incidents, and handle change requests fast. HEX64 has been providing remote IT support services and application assistance for over six years, assisting businesses in lowering IT support expenses and speeding up issue response.





Trust Our Experts

What Our Remote IT Support Services Have to Offer?

  • Lower-IT-Support-Expenses-and-Time

    Lower IT Support Expenses and Time

    We leverage an approach that includes Remote IT solutions provision automation, and optimal support staff utilization to optimize cost.

  • Reliable-Data-Security

    Reliable Data Security

    HEX64 is backed with over 150 successful projects in data security consulting and penetration testing by our certified cybersecurity professionals.

  • Self-Managed-Technical-Support

    Self-Managed Technical Support

    We have L1 technical support staff to resolve basic issues fast, L2 technicians for more complex issues, and L3 for top complicated problems.


How Much Will Outsourced Help Desk Cost You?

$15

Reach us and get a free consultation on our affordable rates for remote IT support services based on your unique specifications.


Services

Tangibles of Our Remote Technology Support Services

  • Multi-level-Solution-Pipeline

    Multi-level Solution Pipeline

    We will deploy incident resolutions in three tiers—L1, L2, and L3—to facilitate more efficient and effective support for your customers.

  • Comprehensive-IT-Infrastructure-Overview

    Comprehensive IT Infrastructure Overview

    Our remote IT support team will create detailed documentation of your IT infrastructure development plan, SOP documentation, network diagrams, and IT asset information management database.

  • End-User-Self-Service-Materials

    End-User Self-Service Materials

    Our remote IT support services include the creation of self-service materials for your users and improve your knowledge base, FAQs, user guides, and more.

  • Enhancement-of-User-Adoption-and-Experience

    Enhancement of User Adoption and Experience

    HEX64 remote IT support services cover drafting CSAT improvement plans according to user feedback to reduce issues and eliminate problem root causes.

  • Industry-Regulations-Compliance

    Industry Regulations Compliance

    Our remote IT support team will work following regulations such as HIPAA, GDPR, PCI DSS, and FDA, and create regulatory compliance reports and compliance gap mitigation plans.

  • Regular-and-transparent-reporting

    Regular and transparent reporting

    We will provide you with valuable insights through detailed reports on service-level, maintenance, health-check, security audit, and incident areas with root cause analysis in a ticketing system.


MEET OUR CLIENTS



Leave It To The Experts

Leverage Fast and Reliable Remote IT Support

The HEX64 remote IT support team will reinforce your existing IT support team with our professionals who have extensive expertise in remote IT support services to quickly fix rising issues, reduce IT infrastructure downtimes, and boost user experience. We offer top-notch self-managed remote IT support or supplements your in-house support team to handle issues quickly and continuously monitor the critical infrastructure components.


Remote IT Support Services Coverage for IT Elements





Web Portals, Applications, and Websites

We cover L1 user support, L2 tech support, and L3 tech support including regular website monitoring.

Web Portals, Applications, and Websites



Data Storage

Our remote IT support team manages your business databases for capacity management, data backup and recovery, and more.

Data Storage



Networks

HEX64 conducts proactive network monitoring to reduce downtime. We also deploy network vulnerability assessments and remote desktop access.

Networks




On-site Data Center

Our remote IT support services will manage your data infrastructure monitoring, vulnerability assessment, and regular compliance reviews.

On-site Data Center


Cloud Services

We are knowledgeable in IaaS, PaaS, and SaaS to conduct Cloud service deployment, usage optimization, service management, and performance tuning.

Cloud Services


Workstations

We leverage workstations to manage your L1 and L2 support, user software setup and installations, software updates, and malware.

Workstations


WHY CHOOSE US

What Makes HEX64 a Reliable Remote IT Support Vendor?

  • People

    Aside from being experts in the field, our people work hard, deliver fast, and care about your business.

  • Customer Services

    Your satisfaction is our top priority. We strive to provide excellent customer service at all times.

  • Support

    No matter how small or big your IT concerns are, we make sure to address them quickly and on time.

  • Quality

    We are committed to delivering unparalleled IT solutions that add real value to your business.















Why Choose Our IT Services?

 

  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.

    Our Quick Response

    Our Remote IT Support Timeframes

    • First-response-time-for-calls

      First response time for calls

      Call response times: We answer within 40 seconds on 90% of calls.

    • Delivery-time-for-urgent

      Delivery time for urgent

      Change requests delivery time: We accommodate urgent changes in 4 to 16 hours.

    • Support-time-coverage

      Support time coverage

      Support time scope: We adjusted to your business hour—24/7, 12/7, 12/5, or 8/5.

    What Sets Us Apart

    Why Trust HEX64 As Your Remote IT Support Services Provider

    • Solid IT Background

      We have been providing remote IT support services and other IT services for over six years. We continue to thrive through innovation.

    • Recognized Certifications Holder

      We are certified as AWS Certified Solution Architect, Red Hat Certified System Administrator, Microsoft Certified Professional, and AWS Certified SysOps Administrator.

    • Top-Notch Management System

      Our quality management system is verified by our ISO 9001 certification as we always work to meet our customers’ expectations.

    • Guaranteed Data Security

      We assure the safety of your data during the project and our ISO 27001 certificate can vouch for us.

    • Leading IT Company Partners

      HEX64 works with top reputable remote IT support vendors such as Microsoft, AWS, IBM, and others to offer you the best service.

    Cutting-Edge IT Tools

    We Leverage These Remote IT Support Technologies


      TICKETING SYESTEM

      Designed for businesses with basic IT requirements
      • Ticketing System Tools:
      • • INTERCOM
      • • SOLARWINDS
      • • HAPPYFOX
      • • PROPROFS HELP DESK
      • • JIRA SERVICE DESK
      • • MOJO IT HELPDESK
      • • FRESHSERVICE
      • • SERVICEDESK PLUS

      REMOTE COLLABRATION

      Designed for businesses looking to eliminate costly break/fix IT services
      • Connection and Communication Tools:
      • • VPN
      • • RPD
      • • TEAMVIWER
      • • ANYDESK
      • • QUICKSUPPORT
      • • TEAMS
      • • SKYPE
      • • ZOOM

      MONITORING TOOLS

      Designed for businesses looking to eliminate costly break/fix IT services
      • Monitoring Tools:
      • • SOLARWINDS
      • • SEMATEXT
      • • ATERA
      • • DATADOG
      • • SITE24X7
      • • PRTG NETWORK
      • • MANAGEENGINE
      • • NAGIOS
      • • ZABBIX
      • • NINJAONE

      What We Offer

      Our Remote IT Support Service Options

      • Remote IT Service Desk

        Our desk manages efficient remote user issue resolution, user administration, removal of malware, monitoring IT infrastructure, and compliance reviews.

      • Remote Network Operations Center

        Our approach is proactive IT infrastructure monitoring, regular maintenance reporting, and network cybersecurity checking.

      • Remote Application Support

        HEX64 can resolve emerging incidents to destroy root cases, configure apps, customization and integration, cloud usage optimization, and more.

      • Remote Cloud Support

        The team will work to minimize cloud service downtime, optimize cloud usage, assess, and scan vulnerability, backup data regularly, and tune cloud performance.

      Stop wasting time and money on technology. Let’s get started



      Benefits of Remote IT Support

      Why You Need Remote IT Support

      • Up to 50% less Expense

        Less 50% of IT support expenses thanks to optimal resource allocation Learn more

      • 99.96 To 99.99% App Availability

        Up to 99.96 to 99.99% app availability through regular app monitoring Learn more

      • 10% Reduction in Issues

        10% reduction in app issues after resolving incident root issuesLearn more

      • Up to 20% Reduced Cloud Cost

        20% fewer cloud costs by optimizing cloud resource consumptionLearn more

      • 20-40 % Increased Satisfaction

        20 to 40% increase in user satisfaction with fast issue resolution Learn more