Introduction to Remote IT Support Services
With the use of remote support software, remote IT support seeks to keep your IT infrastructure stable, resolve incidents, and handle change requests fast. HEX64 has been providing help desk and application assistance for over six years, assisting businesses in lowering IT support expenses, and speeding up issue response.
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What Our Remote IT Support Services Have to Offer
Tangibles of Our Remote Technology Support Services
Leave It To The Experts
Leverage Fast and Reliable IT Support
The HEX64 remote IT support team will reinforce your existing IT support team with our professionals who have extensive expertise in remote IT support services to quickly fix rising issues, reduce IT infrastructure downtimes, and boost user experience. We offer top-notch self-managed remote IT support or supplements your in-house support team to handle issues quickly and continuously monitor the critical infrastructure components.
Remote IT Support Services Coverage for IT Elements
Web Portals, Applications, and Websites
We cover L1 user support, L2 tech support, and L3 tech support including regular website monitoring.
Our remote IT support team manages your business databases for capacity management, data backup and recovery, and more.
HEX64 conducts proactive network monitoring to reduce downtime. We also deploy network vulnerability assessments and remote desktop access.
On-site Data Center
Our remote IT support services will manage your data infrastructure monitoring, vulnerability assessment, and regular compliance reviews.
We are knowledgeable in IaaS, PaaS, and SaaS to conduct Cloud service deployment, usage optimization, service management, and performance tuning.
We leverage workstations to manage your L1 and L2 support, user software setup and installations, software updates, and malware.
WHY CHOOSE US
What Makes HEX64 a Reliable Remote IT Support Vendor
Our Quick Response
Our Remote IT Support Timeframes
What Sets Us Apart
Why Trust HEX64 As Your Remote IT Support Services Provider
Cutting-Edge IT Tools
We Leverage These Remote IT Support Technologies
TICKETING SYESTEMDesigned for businesses with basic IT requirements
- Ticketing System Tools:
- • INTERCOM
- • SOLARWINDS
- • HAPPYFOX
- • PROPROFS HELP DESK
- • JIRA SERVICE DESK
- • MOJO IT HELPDESK
- • FRESHSERVICE
- • SERVICEDESK PLUS
REMOTE COLLABRATIONDesigned for businesses looking to eliminate costly break/fix IT services
- Connection and Communication Tools:
- • VPN
- • RPD
- • TEAMVIWER
- • ANYDESK
- • QUICKSUPPORT
- • TEAMS
- • SKYPE
- • ZOOM
MONITORING TOOLSDesigned for businesses looking to eliminate costly break/fix IT services
- Monitoring Tools:
- • SOLARWINDS
- • SEMATEXT
- • ATERA
- • DATADOG
- • SITE24X7
- • PRTG NETWORK
- • MANAGEENGINE
- • NAGIOS
- • ZABBIX
- • NINJAONE