Introduction to Remote IT Support Services

With the use of remote support software, remote IT support seeks to keep your IT infrastructure stable, resolve incidents, and handle change requests fast. HEX64 has been providing help desk and application assistance for over six years, assisting businesses in lowering IT support expenses, and speeding up issue response.





Trust Our Experts

What Our Remote IT Support Services Have to Offer

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    Lower IT Support Expenses and Time

    We leverage an approach that includes IT support provision automation, and optimal support staff utilization to optimize cost.

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    Reliable Data Security

    HEX64 is backed with over 150 successful projects in data security consulting and penetration testing by our certified cybersecurity professionals.

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    Self-Managed Technical Support

    We have L1 technical support staff to resolve basic issues fast, L2 technicians for more complex issues, and L3 for top complicated problems.


How Much Will Outsourced Help Desk Cost You?

$15

Reach us and get a free consultation on our affordable rates for remote IT support services based on your unique specifications.


Services

Tangibles of Our Remote Technology Support Services

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    Multi-level Solution Pipeline

    We will deploy incident resolutions in three tiers—L1, L2, and L3—to facilitate more efficient and effective support for your customers.

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    Comprehensive IT Infrastructure Overview

    Our remote IT support team will create detailed documentation of your IT infrastructure development plan, SOP documentation, network diagrams, and IT asset information management database.

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    End-User Self-Service Materials

    Our remote IT support services include the creation of self-service materials for your users and improve your knowledge base, FAQs, user guides, and more.

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    Enhancement of User Adoption and Experience

    HEX64 remote IT support services cover drafting CSAT improvement plans according to user feedback to reduce issues and eliminate problem root causes.

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    Industry Regulations Compliance

    Our remote IT support team will work following regulations such as HIPAA, GDPR, PCI DSS, and FDA, and create regulatory compliance reports and compliance gap mitigation plans.

  • Regular and transparent reporting

    We will provide you with valuable insights through detailed reports on service-level, maintenance, health-check, security audit, and incident areas with root cause analysis in a ticketing system.



Leave It To The Experts

Leverage Fast and Reliable IT Support

The HEX64 remote IT support team will reinforce your existing IT support team with our professionals who have extensive expertise in remote IT support services to quickly fix rising issues, reduce IT infrastructure downtimes, and boost user experience. We offer top-notch self-managed remote IT support or supplements your in-house support team to handle issues quickly and continuously monitor the critical infrastructure components.


Remote IT Support Services Coverage for IT Elements





Web Portals, Applications, and Websites

We cover L1 user support, L2 tech support, and L3 tech support including regular website monitoring.

Web Portals, Applications, and Websites



Data Storage

Our remote IT support team manages your business databases for capacity management, data backup and recovery, and more.

Data Storage



Networks

HEX64 conducts proactive network monitoring to reduce downtime. We also deploy network vulnerability assessments and remote desktop access.

Networks




On-site Data Center

Our remote IT support services will manage your data infrastructure monitoring, vulnerability assessment, and regular compliance reviews.

On-site Data Center


Cloud Services

We are knowledgeable in IaaS, PaaS, and SaaS to conduct Cloud service deployment, usage optimization, service management, and performance tuning.

Cloud Services


Workstations

We leverage workstations to manage your L1 and L2 support, user software setup and installations, software updates, and malware.

Workstations


WHY CHOOSE US

What Makes HEX64 a Reliable Remote IT Support Vendor

  • People

    Aside from being experts in the field, our people work hard, deliver fast, and care about your business.

  • Customer Services

    Your satisfaction is our top priority. We strive to provide excellent customer service at all times.

  • Support

    No matter how small or big your IT concerns are, we make sure to address them quickly and on time.

  • Quality

    We are committed to delivering unparalleled IT solutions that add real value to your business.


Stop wasting time and money on technology. Let’s get started

















Our Quick Response

Our Remote IT Support Timeframes

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    First response time for calls

    Call response times: We answer within 40 seconds on 90% of calls.

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    Delivery time for urgent

    Change requests delivery time: We accommodate urgent changes in 4 to 16 hours.

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    Support time coverage

    Support time scope: We adjusted to your business hour—24/7, 12/7, 12/5, or 8/5.

What Sets Us Apart

Why Trust HEX64 As Your Remote IT Support Services Provider

  • Solid IT Background

    We have been providing remote IT support services and other IT services for over six years. We continue to thrive through innovation.

  • Recognized Certifications Holder

    We are certified as AWS Certified Solution Architect, Red Hat Certified System Administrator, Microsoft Certified Professional, and AWS Certified SysOps Administrator.

  • Top-Notch Management System

    Our quality management system is verified by our ISO 9001 certification as we always work to meet our customers’ expectations.

  • Guaranteed Data Security

    We assure the safety of your data during the project and our ISO 27001 certificate can vouch for us.

  • Leading IT Company Partners

    HEX64 works with top reputable remote IT support vendors such as Microsoft, AWS, IBM, and others to offer you the best service.

Stop wasting time and money on technology. Let’s get started

Cutting-Edge IT Tools

We Leverage These Remote IT Support Technologies


    TICKETING SYESTEM

    Designed for businesses with basic IT requirements
    • Ticketing System Tools:
    • • INTERCOM
    • • SOLARWINDS
    • • HAPPYFOX
    • • PROPROFS HELP DESK
    • • JIRA SERVICE DESK
    • • MOJO IT HELPDESK
    • • FRESHSERVICE
    • • SERVICEDESK PLUS

    REMOTE COLLABRATION

    Designed for businesses looking to eliminate costly break/fix IT services
    • Connection and Communication Tools:
    • • VPN
    • • RPD
    • • TEAMVIWER
    • • ANYDESK
    • • QUICKSUPPORT
    • • TEAMS
    • • SKYPE
    • • ZOOM

    MONITORING TOOLS

    Designed for businesses looking to eliminate costly break/fix IT services
    • Monitoring Tools:
    • • SOLARWINDS
    • • SEMATEXT
    • • ATERA
    • • DATADOG
    • • SITE24X7
    • • PRTG NETWORK
    • • MANAGEENGINE
    • • NAGIOS
    • • ZABBIX
    • • NINJAONE

    What We Offer

    Our Remote IT Support Service Options

    • Remote IT Service Desk

      Our desk manages efficient remote user issue resolution, user administration, removal of malware, monitoring IT infrastructure, and compliance reviews.

    • Remote Network Operations Center

      Our approach is proactive IT infrastructure monitoring, regular maintenance reporting, and network cybersecurity checking.

    • Remote Application Support

      HEX64 can resolve emerging incidents to destroy root cases, configure apps, customization and integration, cloud usage optimization, and more.

    • Remote Cloud Support

      The team will work to minimize cloud service downtime, optimize cloud usage, assess, and scan vulnerability, backup data regularly, and tune cloud performance.

    Stop wasting time and money on technology. Let’s get started



    Benefits of Remote IT Support

    Why You Need Remote IT Support

    • -50%

      Less 50% of IT support expenses thanks to optimal resource allocation Learn more

    • 99.96-99.99%

      Up to 99.96 to 99.99% app availability through regular app monitoring Learn more

    • -10%

      10% reduction in app issues after resolving incident root issuesLearn more

    • -20%

      20% fewer cloud costs by optimizing cloud resource consumptionLearn more

    • +20-40%

      20 to 40% increase in user satisfaction with fast issue resolution Learn more