Overview of our Outsourced Help Desk Services for MSP

White label help desk outsourcing is a top choice for MSPs looking to increase efficiency and save expenses on help desk operations without having to employ or expand their in-house help desk teams. HEX64, with its seven years of expertise in L1-L3 support services, offers outsourced private label IT helpdesk services to SMEs and businesses of all sizes to eliminate the hassle of maintaining and growing an in-house help desk team. You retain ownership of the customer relations, while we manage your end-users’ help desk needs and simultaneously maintain your brand reputation.

Top Reasons to Choose HEX64 for Your MSPs

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    Years-Long IT Experience

    We have provided top-notch IT helpdesk services and private label outsourced help desk services for MSP since 2015. Our solid expertise in IT set us above the competition.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Affordable Transparent Pricing

    It is our mission to provide quality IT helpdesk services to SMBs at a lower cost. Flexible pricing options are available depending on your requirements.

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    ISO 9001-Certified Management System

    The quality at which we manage our IT support service teams enables us to execute projects that match your expected quality, time, and budget.

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    Guaranteed Client Data Protection

    To ensure that we provide both a resilient infrastructure and strong trademark protection, we adhere to high compliance requirements such as ISO 27001 and HIPAA/HITECH.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    Top-Rated and Accredited

    We are a recognized top-runner in the outsourced IT helpdesk space, and this is proven by our solid track record and A+ ratings from various organizations.

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    Private Label IT Helpdesk Services

    Our 24/7 outsourced help desk for MSP enables us to provide on-demand support for your end-users at any time of the day to uphold your brand reputation.

EXPERIENCE OUR EXPERTISE

HEX64 Help Desk Services for MSP Inclusions

  • Incremental Support Access

    Your clients get direct access to our pod of 24/7 outsourced help desk for MSP experts who will solve their issues as your staff would through ticket-driven support. Learn more

  • Efficient SOPs

    We run your outsourced IT helpdesks through standard operating procedures and provide them with a knowledge base for fast and successful ticket resolution that is expandable with newly solved issues.Learn more

  • End-User Feedback

    Part of our outsourced help desk services for MSP is to measure end-user experience to maintain client satisfaction and continually improve the services we provide.Learn more

  • Self-Support Options

    By providing resources that enable customers to self-support for issues they can handle independently, we reduce valuable resolution time to accommodate more serious client issues.Learn more

  • Assigned Pod of Technicians

    You get a helpdesk team dedicated to your team to build familiarity with your clients and support staff alike. We will be an extension of your existing team.Learn more




SERVICE OPTIONS

Our Suite of Outsourced IT Helpdesk Services

  • L1-Support

    L1 Support

    We manage L1 help desk services and work as an extension of your in-house L1 support team.Our friendly help desk staff provide quality support to your customers via chat, email, and phone communications.

  • L1-L2-Support

    L1-L2 Support

    Our helpdesk accommodates L1 tickets and partially supports L2 while collaborating with your in-house technical support team. We will work closely with your existing teams to work as a true extension of your business and serve your customers the way you would.

  • Network-Operations-Center

    Network Operations Center

    We deploy preventative infrastructure monitoring and L2, and L3 tech assistance round the clock through NOC. With this, we can help protect your network against disruptions and failures and facilitate smooth daily business operations.


They provide high quality and reliable services; we are satisfied with the services offered. Its pleasure working with HEX64.
Ryan Jensen




What Does an Outsourced Help Desk Cost?

$15/hr

The price is determined by the amount of help, time covered and estimated monthly requests. We can give you a free quote today.