Introducing Managed IT Services

Managed IT services keep your IT infrastructure stable, prevent and resolve incidents, and handle change requests fast with remote support software. HEX64 has been helping businesses cut IT services costs and speed up issue responses for over seven years.





OUR EXPERTS CAN HELP

What Our Managed IT Services Can Do for You

  • Lower-IT-Support-Expenses-and-Time

    Provide IT Services and Support

    To optimize costs, we take all the responsibility in maintaining, securing, and upgrading your IT infrastructures, and offer support when needed.

  • Reliable-Data-Security

    Secured Data Storage

    Our certified cybersecurity professionals have worked on over 150 successful projects in the field of data security consulting and penetration testing.

  • Self-Managed-Technical-Support

    Independently Managed Technical Support

    To resolve basic issues quickly, our L1 technical support staff can assist, while our L2 technicians can assist with more complex issues, and our L3 technicians can assist with more complex problems.


How Much Will Managed IT Services Cost?

$12

Get a free consultation about our affordable managed IT services based on your unique needs.


SERVICES

What You Can Get From Our Managed IT Services

  • Multi-level-Solution-Pipeline

    Information Technology Infrastructure Overview

    You’ll get detailed documentation of your IT infrastructure development plan, standard operating procedure documentation, network diagrams, and an IT asset management database from us, your managed IT service provider. .

  • Comprehensive-IT-Infrastructure-Overview

    Integrated Solution Pipeline at Multiple Levels

    Our incident resolution process will be split into three tiers—L1, L2, and L3—so your customers get more efficient and effective support for your managed services.

  • End-User-Self-Service-Materials

    End-User Self-Service Resources

    The managed IT services we provide include establishing self-service materials for your users and enhancing your knowledge base, FAQs, user guides, and more.

  • Enhancement-of-User-Adoption-and-Experience

    Improved Adoption and Experience for Users

    To reduce issues and address the root causes of issues in your managed services, HEX64 provides IT services that focus on drafting CSAT improvement plans based on user feedback.

  • Industry-Regulations-Compliance

    Compliance with Industry Regulations

    We offer managed IT services that follow a variety of regulations, including HIPAA, GDPR, PCI DSS, and FDA, and prepare regulatory compliance reports and compliance gap mitigation plans on a regular basis.

  • Regular-and-transparent-reporting

    Routine Insights Reporting

    You will receive detailed reports on service level, maintenance, health check, security audit, and incident areas with root cause analysis in a ticketing system.


MEET OUR CLIENTS



TRUST THE EXPERTS

Get Fast, Reliable Managed IT Services

HEX64’s managed IT services team will complement your existing team of IT professionalswith their extensive experience in the managed IT service provider sector to rapidly resolve rising issues, reduce infrastructure downtime, and enhance user satisfaction. To address issues quickly and continuously monitor the critical infrastructure components, we provide top-notch self-managed IT services or supplement your in-house support team.


IT Managed Services for IT Elements





Websites, Online Apps, and Gateways

We periodically assess your webpage using L1 user support, L2 technical support, and L3 technical support.

Websites, Online Apps, and Gateways



Data Archiving

You can depend on us for capacity management, data backup and recovery, and more for your business databases.

Data Archiving



Networks

HEX64 performs preventative network monitoring, such as vulnerability assessments and remote desktop access, on your managed services in order to limit disruptions.

Networks




In-House Data Resources

We are your managed IT service provider, so we keep an eye on your network and databases, check for security issues, and make sure you’re in compliance at all times.

In-House Data Resources


Cloud-Hosted Solutions

With our IaaS, PaaS, and SaaS expertise, we can deploy cloud services, optimize usage and performance, and handle your managed services efficiently.

Cloud-Hosted Solutions


Workstation as a Service (WaaS)

Our team uses workstations for L1 and L2 support, user setup, software updates, and malware prevention.

Workstation as a Service (WaaS)


WHY CHOOSE US

HEX64 is the Managed IT Service Provider of Choice

  • Customer-Centric

    We are experts in our field who are hardworking, can get the job done quickly, and care about your company’s success.

  • Exceptional Customer Service

    Providing excellent and valuable customer service is our top priority.

  • Prompt Real-Time Support

    Whether your IT needs are small or large, we ensure that they are addressed promptly and efficiently.

  • Top-Notch Quality

    You can count on us for unmatched IT solutions that add real value to your business.















Why Choose Our IT Services?

 

  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.

    FAST RELIABLE RESPONSES

    Timelines for HEX64 Managed IT Support

    • First-response-time-for-calls

      First response time for calls

      90% of calls we receive are answered within 40 seconds.

    • Delivery-time-for-urgent

      Delivery time for urgent

      Urgent change requests can be accommodated within four to sixteen hours.

    • Support-time-coverage

      Support time coverage

      Our support time scope is adapted to your business hours: 24/7, 12/7, 12/5, and 8/5.

    WHY WE’RE DIFFERENT

    What Makes HEX64 Your Preferred Managed IT Service Provider

    • Strong, Extensive IT Background

      Providing managed IT services and remote support since 2006, we continue to thrive through innovation.

    • Awarded with Recognized Certifications

      There are four certifications that we hold: AWS Certified Solution Architect, Red Hat Certified System Administrator, Microsoft Certified Professional, and AWS Certified SysOps Administrator.

    • Management System of the Highest Quality

      As always, we work hard to meet our customers’ expectations, which are proven by our ISO 9001 certification.

    • Data Security Guaranteed

      Our ISO 27001 certification can vouch for our commitment to data security during the project.

    • Partnership with IT Leaders

      As part of our commitment to offering you the best service, HEX64 partners with the most reputable IT vendors, such as Microsoft, Amazon Web Services, IBM, and others.

    IT TOOLS OF THE FUTURE

    Utilizing Cutting-Edge IT Support Technologies


      TICKETING SYESTEM

      Designed for businesses with basic IT requirements
      • Ticketing System Tools:
      • • INTERCOM
      • • SOLARWINDS
      • • HAPPYFOX
      • • PROPROFS HELP DESK
      • • JIRA SERVICE DESK
      • • MOJO IT HELPDESK
      • • FRESHSERVICE
      • • SERVICEDESK PLUS

      REMOTE COLLABRATION

      Designed for businesses looking to eliminate costly break/fix IT services
      • Connection and Communication Tools:
      • • VPN
      • • RPD
      • • TEAMVIWER
      • • ANYDESK
      • • QUICKSUPPORT
      • • TEAMS
      • • SKYPE
      • • ZOOM

      MONITORING TOOLS

      Designed for businesses looking to eliminate costly break/fix IT services
      • Monitoring Tools:
      • • SOLARWINDS
      • • SEMATEXT
      • • ATERA
      • • DATADOG
      • • SITE24X7
      • • PRTG NETWORK
      • • MANAGEENGINE
      • • NAGIOS
      • • ZABBIX
      • • NINJAONE

      OUR MANAGED SERVICES OFFERINGS

      HEX64’s Suite of Managed IT Services

      • Network Operations Center

        We implement proactive IT infrastructure monitoring, regular maintenance reporting, and network cybersecurity monitoring.

      • IT Service Desk

        The IT service desk manages the efficient resolution of remote user issues, user administration, malware removal, IT infrastructure monitoring, and compliance verification for clients.

      • Application Setup and Maintenance

        The HEX64 team can resolve emerging incidents, configure apps, enhance cloud usage, and more.

      • Cloud Support and Upgrade

        We’ll minimize downtime, optimize cloud use, assess vulnerabilities, backup data regularly, and tune cloud performance.

      Stop wasting time and money on technology. Let’s get started









      IT MANAGED SERVICES BENEFITS

      Managed IT Services: Why You Need Us?

      • Up to 50% less Expense

        Reduced IT costs by 50% as a result of optimal resource allocation. Learn more

      • 99.96 To 99.99% App Availability

        Regular monitoring of apps results in an app availability of 99.96 to 99.99%.Learn more

      • 10% Reduction in Issues

        After resolving incident roots, app issues are reduced by 10%.Learn more

      • Up to 20% Reduced Cloud Cost

        Optimization of cloud resource consumption results in 20% lower cloud costs.Learn more

      • 20-40 % Increased Satisfaction

        20 to 40% increase in user satisfaction with fast issue resolution.Learn more