Introducing Managed IT Services
IT Managed services keep your IT infrastructure stable, prevent and resolve incidents, and handle change requests fast with remote support software. HEX64 has been helping businesses cut IT services costs and speed up issue responses for over seven years.
OUR EXPERTS CAN HELP
What Our Managed IT Services Can Do for You
Provide IT Services and Support
To optimize costs, we take all the responsibility in maintaining, securing, and upgrading your IT infrastructures, and offer support when needed.
Secured Data Storage
Our certified cybersecurity professionals have worked on over 150 successful projects in the field of data security consulting and penetration testing.
Independently Managed Technical Support
To resolve basic issues quickly, our L1 technical support staff can assist, while our L2 technicians can assist with more complex issues, and our L3 technicians can assist with more complex problems.
How Much Will Managed IT Services Cost?
$12
Get a free consultation about our affordable managed IT services based on your unique needs.
SERVICES
What You Can Get From Our Managed IT Services
Information Technology Infrastructure Overview
You’ll get detailed documentation of your IT infrastructure development plan, standard operating procedure documentation, network diagrams, and an IT asset management database from us, your managed IT service provider. .
Integrated Solution Pipeline at Multiple Levels
Our incident resolution process will be split into three tiers—L1, L2, and L3—so your customers get more efficient and effective support for your managed services.
End-User Self-Service Resources
The managed IT services we provide include establishing self-service materials for your users and enhancing your knowledge base, FAQs, user guides, and more.
Improved Adoption and Experience for Users
To reduce issues and address the root causes of issues in your managed services, HEX64 provides IT services that focus on drafting CSAT improvement plans based on user feedback.
Routine Insights Reporting
You will receive detailed reports on service level, maintenance, health check, security audit, and incident areas with root cause analysis in a ticketing system.
MEET OUR CLIENTS
TRUST THE EXPERTS
Get Fast, Reliable Managed IT Services
HEX64’s managed IT services team will complement your existing team of IT professionalswith their extensive experience in the managed IT service provider sector to rapidly resolve rising issues, reduce infrastructure downtime, and enhance user satisfaction. To address issues quickly and continuously monitor the critical infrastructure components, we provide top-notch self-managed IT services or supplement your in-house support team.
IT Managed Services for IT Elements
Websites, Online Apps, and Gateways
We periodically assess your webpage using L1 user support, L2 technical support, and L3 technical support.
Data Archiving
You can depend on us for capacity management, data backup and recovery, and more for your business databases.
Networks
HEX64 performs preventative network monitoring, such as vulnerability assessments and remote desktop access, on your managed services in order to limit disruptions.
In-House Data Resources
We are your managed IT service provider, so we keep an eye on your network and databases, check for security issues, and make sure you’re in compliance at all times.
Workstation as a Service (WaaS)
Our team uses workstations for L1 and L2 support, user setup, software updates, and malware prevention.
WHY CHOOSE US
HEX64 is the Managed IT Service Provider of Choice
Why Choose Our IT Services?
Grow your business
Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
Streamline processes
Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
Empower your people
Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.
FAST RELIABLE RESPONSES
Timelines for HEX64 Managed IT Support
First response time for calls
90% of calls we receive are answered within 40 seconds.
Delivery time for urgent
Urgent change requests can be accommodated within four to sixteen hours.
Support time coverage
Our support time scope is adapted to your business hours: 24/7, 12/7, 12/5, and 8/5.
WHY WE’RE DIFFERENT
What Makes HEX64 Your Preferred Managed IT Service Provider
IT TOOLS OF THE FUTURE
Utilizing Cutting-Edge IT Support Technologies
TICKETING SYESTEM
Designed for businesses with basic IT requirements- Ticketing System Tools:
- • INTERCOM
- • SOLARWINDS
- • HAPPYFOX
- • PROPROFS HELP DESK
- • JIRA SERVICE DESK
- • MOJO IT HELPDESK
- • FRESHSERVICE
- • SERVICEDESK PLUS
Most Popular
REMOTE COLLABRATION
Designed for businesses looking to eliminate costly break/fix IT services- Connection and Communication Tools:
- • VPN
- • RPD
- • TEAMVIWER
- • ANYDESK
- • QUICKSUPPORT
- • TEAMS
- • SKYPE
- • ZOOM
MONITORING TOOLS
Designed for businesses looking to eliminate costly break/fix IT services- Monitoring Tools:
- • SOLARWINDS
- • SEMATEXT
- • ATERA
- • DATADOG
- • SITE24X7
- • PRTG NETWORK
- • MANAGEENGINE
- • NAGIOS
- • ZABBIX
- • NINJAONE
OUR MANAGED SERVICES OFFERINGS
HEX64’s Suite of Managed IT Services
