NOC SERVICES, HOW IT WORKS?

Our NOC services provide 24*7 monitoring with optional remediation services for servers, networks, applications, databases and workstations. Our NOC team work round the clock to monitor your critical resources services to ensure the uptime of the resources. We use well-known and reliable NOC tools that are hosted on the AWS cloud. We just simply start monitoring your critical devices, services, and more with 3 simple steps…

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    Discover NOC

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  • Installing The Collector And Start Monitoring

    Agent-less monitoring with a single collector, we just install collector within your network to collect the data and send it to the central server on AWS for processing.

  • Collector Trigger alert if any Issue occurs

    In case a problem is detected by the system, a ticket (alert) is created and sent to our central NOC server.

  • Instant remediation by our technician & Automation

    Our technician actively looks into the issue for instant fix. Also, we automate the repetitive IT tasks, leaving more time to focus on core duties and reducing human error.


Pricing and Plan

Fixed monthly fee for NOC services. No costly surprises

careBasic

Designed for businesses with basic IT requirements
  • All careBasic services include:
  • Includes server & network devices
  • Include Cloud based server
  • 24x7 monitoring
  • Automated email alerts & workflows
  • Optional break-fixes

carePlus

Designed for businesses looking to eliminate costly break/fix IT services
  • All carePlus services include:
  • Includes all in Monitoring plan
  • Tier 2 Support
  • Break-fixes
  • Issues RCA Reporting
  • Quick Incidents Response
  • Monitoring Network Performance
  • Agreed SLA
  • ETR < 1 hours

carePro

A fully comprehensive plan for any business size or needs.
  • All carePro services include:
  • Includes all in Monitoring plan
  • 24*7 monitoring and maintenance
  • Proactive fixes
  • Tier 3 Support
  • Change Management
  • Incident tracking
  • Ticket management
  • Root cause analysis
  • OS & AV patching
  • Security Updates
  • Network & server health checks
  • Regular Performance testing
  • Monthly incident severity reports
  • Monthly Downtime Tracker & Analysis Report
  • Estimated response time < 30 minutes.

careBasic

Designed for businesses with basic IT requirements
$692.99 /year/device
Pricing includes coverage for users
  • All careBasic services include:
  • Includes server & network devices
  • Include Cloud based server
  • 24x7 monitoring
  • Automated email alerts & workflows
  • Optional break-fixes

endpointCare

Designed for businesses looking to eliminate costly break/fix IT services
$409.99 /year/device
Pricing includes coverage for users
  • All endpointCare services include:
  • Includes end-devices (Laptop, system, tablet, mobile, etc.)
  • Proactively monitoring endpoints
  • Break-Fixes
  • Security management
  • Patch management
  • Rapid Remote support
  • MDM management

serverCare+

A fully comprehensive plan for any business size or needs.
$1049.99 /year/device
Pricing includes coverage for users
  • All serverCare+ services include:
  • 24×7 server and network monitoring
  • Critical Application & services monitoring
  • Proactive remote support
  • Patch Management
  • User Account Administration
  • Log Monitoring
  • Vendor management
  • Periodic maintenance
  • Weekly, Monthly, & Annual reporting
  • Performance Analysis and Consulting Reports
  • 30 minute response time
  • Anti-Virus Management
  • Scheduled maintenance
  • Periodic auditing
  • Guaranteed Uptime

Save 20% on an annual plan*


Reasons to Onboard Our NOC Services

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    Stop wasting time, money, and opportunities brought by unnecessary IT troubles! HEX64 provides fast, speedy, and efficient IT support and solutions at all times.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    We boast years of solid experience and a proven track record in delivering top-notch IT support and solutions to businesses of all sizes throughout the globe.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    High uptime- replaces Business savvy

    Our technicians are working round the clock to monitoring the infrastructure and proactively perform the break-fixes to ensure maximum uptime of your infrastructure.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    No upfront license cost- replaces one stop shop

    You don’t need to worry about the NOC tool license; you just simply need to pay the service cost that includes the NOC tool license cost.

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    Cloud based solution- replaces No geek speak

    We use cloud-based solution for NOC monitoring, so there is no need to pay any extra cost for hardware or IT resources. And it’s accessible from anywhere and anytime.

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    Multi tier handling—Replaces 100% Satisfaction

    Our 24/7 NOC services ensure the high-end resolutions and guaranteed SLA with multi layered and dedicated staff.

Why Choose Our Managed IT Services?

 

  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.