24/7

Remote Helpdesk

remote support from tech experts

Why Choose Our Managed IT Services?

 

  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.

    WHY CHOOSE HEX64?

    How HEX64 helps your business succeed

    • refresh-database-1856_a6704a77-603a-45b0-925d-41498e0fb1aa

      One-Stop Solution

      No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs.

    • radar-signal-727_b1dcc914-3ee5-449c-941e-d4684ee50ba3

      Quick Response

      We can log in to your network or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

    • handshake-2819_4c48473b-74a8-4575-890d-e1824695a74c

      Satisfaction Guaranteed

      We are dedicated to solving your support issues quickly in order to keep you and your employees up and running with minimal downtime and ensure an agreed SLA.

    Pricing and Plan

    1 monthly fee for all IT services. No costly surprises

    endpointCare

    Designed for businesses with basic IT requirements
    • All endpointCare services include:
    • Includes end-devices (Laptop, system, tablet, mobile, etc.)
    • Proactively monitoring endpoints
    • Break-Fixes
    • Security management
    • Patch management
    • Rapid Remote support
    • MDM management

    serverCare

    Designed for businesses looking to eliminate costly break/fix IT services
    • All serverCare services include:
    • 24*7 service availability
    • Regular and periodic server check-up
    • Preventive maintenance
    • Software update and patches
    • Asset management
    • DR planning and backup
    • Server/Network support
    • Security review
    • Antivirus configurations and update
    • Scheduled maintenance

    serverCare Plus

    A fully comprehensive plan for any business size or needs.
    • All serverCare Plus services include:
    • 24×7 server and network monitoring
    • Critical Application & services monitoring
    • Proactive remote support
    • Patch Management
    • User Account Administration
    • Log Monitoring
    • Vendor management
    • Periodic maintenance
    • Weekly, Monthly, & Annual reporting
    • Performance Analysis and Consulting Reports
    • 30 minute response time
    • Anti-Virus Management
    • Scheduled maintenance
    • Periodic auditing
    • Guaranteed Uptime

    careBasic

    Designed for businesses with basic IT requirements
    $699 /year/device
    Pricing includes coverage for users
    • All careBasic services include:
    • Includes server & network devices
    • Include Cloud based server
    • 24x7 monitoring
    • Automated email alerts & workflows
    • Optional break-fixes

    carePlus

    Designed for businesses looking to eliminate costly break/fix IT services
    $899 /year/devices
    Pricing includes coverage for users
    • All carePlus services include:
    • Includes all in Monitoring plan
    • Tier 2 Support
    • Break-fixes
    • Issues RCA Reporting
    • Quick Incidents Response
    • Monitoring Network Performance
    • Agreed SLA
    • ETR < 1 hours.

    carePro

    A fully comprehensive plan for any business size or needs.
    $1099 /year/device
    Pricing includes coverage for users
    • All carePro services include:
    • Includes all in Monitoring plan
    • 24*7 monitoring and maintenance
    • Proactive fixes
    • Tier 3 Support
    • Change Management
    • Incident tracking
    • Ticket management
    • Root cause analysis
    • OS & AV patching
    • Security Updates
    • Network & server health checks
    • Regular Performance testing
    • Monthly incident severity reports
    • Monthly Downtime Tracker & Analysis Report
    • Estimated response time < 30 minutes.

    Save 20% on an annual plan*