RIM services reduce your dependency on your on-site IT resources, your business will benefit from better system availability and better uptime. RIM vendors use their strong network of multiple service providers to ensure uninterrupted server uptime and network redundancy.

The client was constantly looking for 24*7 RIM services to monitor & manage the resource like firewall, servers, critical services & applications during production and providing maintenance after-hours. We approached the client’s business challenges with Remote Infrastructure Management solution to proactively monitor & manage the production Infrastructure along with network & database.


• Leveraging skilled resources for the network, server & user management.
• Monitoring resources after-hours to cover 24*7 service coverage.
• Providing proactive L1& L2 support in case of any issue encounters.
• Ensuring seamless and secure network connectivity with other devices like servers, cloud resources, etc.
• Optimization and change management.
• Reducing IT operation costs while protecting huge investments
• To maintain and improve system uptime and security, and regularly revise (modernize, optimize) the internal services,
• Hard to maintain & manage the large workforce with increasing day-to-day issues.”


HEX64’s Remote Infrastructure Management (RIM) service enables you to retain control of your IT assets after hours, for monitoring and management without the need to increase your own IT staff.
• Managed end-users with other IT assets.
• Managed ticket and provided remote support for all types and size of issue.
• Provided highly trained IT experts available 24x7x365.
• Managed designated services remotely.
• Protected environment with proprietary, industry-standard tools and techniques.
• Monitored resources 24*7 to ensure high uptime.
• Performed instant break fixes for the issues.
• Performs maintenance during non-production hours.
• Real-time monitoring of network status and performance with efficient preventative maintenance schedules.
• Managed backup and SQL databases using major tools like Veritas, Acronis, & Veeam.
• Faster, low-cost service provisioning with efficient tools for management.
• Track and assess basic incidents and assigning resolutions
• Root cause analysis and reporting (Monthly/Annual)


Our RIM Services became a central component of the client’s operations strategy for complete Remote Infrastructure management with following key results:
• Provided highly skilled technician to help the client to increase the coverage hours for support desk and monitoring the network resources and enhance customer satisfaction.
• The client benefited from gaining the desired ROI.
• Smooth business operations with uptime availability and continual improvements.
• Brought down the spending by 30% and HEX64 Service Process Maturity resulted in Zero Downtime environment for critical applications.
• Our problem management of repeated issues resulted in reduction of incidents by 15%, directly translating to productivity increase of 35%.
• Automated event ticketing solution which ensured that technicians were aware of network alarms quickly without the need for manual ticket creation.
• Maintained 97% resources’ uptime to ensure machine-to-machine connections with on-site and remote locations.
• Nearly 35% reduction in IT operations costs.

Tools & Technology

ManageEngine Desktop Central, SolarWinds N-Central, Connectwise Manage.