NOC SERVICES, HOW IT WORKS?

Our NOC services provide 24*7 monitoring with optional remediation services for servers, networks, applications, databases and workstations. Our NOC team work round the clock to monitor your critical resources services to ensure the uptime of the resources. We use well-known and reliable NOC tools that are hosted on the AWS cloud. We just simply start monitoring your critical devices, services, and more with 3 simple steps…

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    Discover NOC

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  • Installing The Collector And Start Monitoring

    Agent-less monitoring with a single collector, we just install collector within your network to collect the data and send it to the central server on AWS for processing.

  • Collector Trigger alert if any Issue occurs

    In case a problem is detected by the system, a ticket (alert) is created and sent to our central NOC server.

  • Instant remediation by our technician & Automation

    Our technician actively looks into the issue for instant fix. Also, we automate the repetitive IT tasks, leaving more time to focus on core duties and reducing human error.


Pricing and Plan

Fixed monthly fee for NOC services. No costly surprises



careBasic

Designed for businesses with basic IT requirements
  • careBasic service includes:
  • Monitor your networking devices, in-house & cloud servers
  • 24x7 monitoring
  • Automated email alerts & workflows
  • Optional break-fixes (Hourly charge)

carePlus

Designed for businesses looking to eliminate costly break/fix IT services
  • carePlus service includes:
  • All in CareBasic plan
  • Tier 2 Support
  • 8x5 Break-fixes
  • Issues RCA Reporting
  • Quick Incidents Response
  • Monitoring Network Performance
  • Monthly reporting

carePro

A fully comprehensive plan for any business size or needs.
  • carePro services includes:
  • All in carePlus plan
  • Tier 3 Support
  • 24*7 Break fixes
  • Automated ticket creation
  • Root cause analysis
  • Network & server health checks
  • Change Management
  • Regular Performance testing
  • Incident tracking
  • Monthly incident severity reports
  • Monthly Downtime Tracker & Analysis Report
  • Estimated response time < 30 minutes.

careBasic

Designed for businesses with basic IT requirements
  • careBasic service includes:
  • Monitor your networking devices, in-house & cloud servers
  • 24x7 monitoring
  • Automated email alerts & workflows
  • Optional break-fixes (Hourly charge)

carePlus

Designed for businesses looking to eliminate costly break/fix IT services
  • carePlus service includes:
  • All in CareBasic plan
  • Tier 2 Support
  • 8x5 Break-fixes
  • Issues RCA Reporting
  • Quick Incidents Response
  • Monitoring Network Performance
  • Monthly reporting

carePro

A fully comprehensive plan for any business size or needs.
  • carePro services includes:
  • All in carePlus plan
  • Tier 3 Support
  • 24*7 Break fixes
  • Automated ticket creation
  • Root cause analysis
  • Network & server health checks
  • Change Management
  • Regular Performance testing
  • Incident tracking
  • Monthly incident severity reports
  • Monthly Downtime Tracker & Analysis Report
  • Estimated response time < 30 minutes.

Save 10% on an annual plan*


Explore how we can support your business.

Reasons to Onboard Our NOC Services

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    Stop wasting time, money, and opportunities brought by unnecessary IT troubles! HEX64 provides fast, speedy, and efficient IT support and solutions at all times.

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    Experienced

    We boast years of solid experience and a proven track record in delivering top-notch IT support and solutions to businesses of all sizes throughout the globe.

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    High uptime

    Our technicians are working round the clock to monitor the infrastructure and proactively perform the break-fixes to ensure maximum uptime of your infrastructure.

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    No upfront license cost

    You don’t need to worry about the NOC tool license; you just simply need to pay the service cost that includes the NOC tool license cost.

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    Cloud based solution

    We use cloud-based solution for NOC monitoring, so there is no need to pay any extra cost for hardware or IT resources. And it’s accessible from anywhere and anytime.

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    Multi tier handling

    Our 24/7 NOC services ensure the high-end resolutions and guaranteed SLA with multi layered and dedicated staff.

Why Choose Our Managed IT Services?

 

  • health-6332_fc720e72-c337-4f55-ac5e-081bb75924ec
    Grow your business
    Focus on scaling and expanding your business, while we take care of your IT needs and network requirements.
  • computer-network-1878_d52426db-94da-42b1-a4cd-d9ec6ecccef7
    Streamline processes
    Increase productivity and performance of your organization when you have a dedicated IT support team by your side.
  • telephone-operator-4682_4cd38ad2-7f4a-4298-bae0-babc3fb40b99
    Empower your people
    Allow your employees to do more and focus on their jobs, without being held back by tech issues and concerns.