2020 is on the horizon, and trends in digital transformation are drastically changing the operations of small and midsize businesses, as organizations from virtually every industry scramble to improve their tech work processes.
Total investment between 2019 and 2023 in digital transformation (dx) technologies will increase between 15% and 20% across all sectors, according to the international data corporation (idc).
As the market continues to evolve and new technologies and solutions are developed, the need for SMBs to stay on top emerging trends to remain competitive is vital.


Here’s our observation at 10 digital transformation trends to keep an eye out for in 2020


1.  Automation –

Better workplace effectiveness and workflow through AI.
A significant innovation in the office workflows scope is Robotic Process Automation (RPA). These bots perform menial, monotonous jobs and transactions with better efficiency and a minute chance of mistakes in relation to human equivalents.
Employing RPA decreases the number of human cooperation needed for accomplishing jobs such as data entry, data removal, payroll, and order processing.
While many investigators worried about the rise of robotic automation, the truth is that RPA bots free up resources to manage human-centric jobs that enhance the office’s productivity and efficiently deliver more important actions.
The market remains to grow—current forecasts assume RPA technologies to reach almost $4 billion by 2025.


2.  Mobile interaction – 

Enhancing customer service with more dependable digital expertise.
Advanced customers suppose consolidated transitions among desktop and mobile devices when obtaining digital services. People already open most of their emails on handheld devices; a large amount of e-commerce and communications with venders is sent by mobile apps.
As mobile practices continue to improve the way connections are touched between service providers and clients, having a plan to provide to your readers will become crucially significant.
It doesn’t mean how large a company service present is—if it’s not available on a mobile device, clients will be turned off and use another provider.


3.  Internet of things –

Network connectivity with devices will require to be marked.
With projections assuming there will be 20 billion associated devices in the world by 2020, the internet of things (IoT) remains to collect more substantial collections of data and maintain more infrastructure throughout the office every year.
New digital transformation trends involve employee performance monitoring systems, automated device diagnostic, and support, as well as extended use of human-to-device cooperation by using voice identification technologies.
IoT devices are also stimulating the growth of edge computing, driving more of the world’s information processing from centralized servers to shared edge devices.

 

4.  Cloud services –

Flexible and scalable services are in growing useful for small and midsize companies.
The advance of infrastructure as a service (IAAS) will assist small and midsize companies to decrease costs and improve the delivery of service using elastic cloud provisioning.
Containerized applications allow organizations to move legacy software systems to platform-agnostic environments and scale these services seamlessly as required.
The cloud will continue to integrate more services and systems, including centralized development, IoT, and analytics, repositories that renovate the overall client proposal small and midsize companies can leverage for their competitive edge.
The scalability and flexibility offered by cloud services make them attractive to rising small and midsize companies. Such is their present popularity that over half of us startup, small and midsize companies are accelerating their cloud adoption. Expect this number to grow next year as cloud services continue their growth.


5.  Cybersecurity –

Protecting company data from constant and horrible threats.
Cybersecurity has rapidly become a top priority for small and midsize companies. Small and midsize companies are targeted more than ever as cyber criminals shift their attention away from big companies.
With threats such as file-less, phishing attacks and ransomware and on the growth, antivirus solutions now cover synthetic intelligence to detect non-standard activities taking place in the background of any networked node.
The cat and mouse games between a bad player and network security professionals will need proactive self-assessments from small and midsize companies to remain protected in a rapidly dangerous digital world.


6.  Data analytics –

Drives business decision making.
Analytics will be a basic element in determining how small and midsize companies successfully implement their digital transformation strategies. With highly digital capabilities, companies need to leverage big data tools to make smarter steps more consistently.
With machine learning becoming main stream, more companies will be able to analyze seemingly disparate sets of data into actionable intelligence.
With “serious observation” solutions, companies can deploy chat bots, or agents, that consecutive build on their own ability and engage autonomously with client or employees looking for inner information.
Organizations also required looking for routes of utilizing dark data, which are collected sets of data that are overlooked in the analysis models implementation by the organizations. Making use of all data will be vital for growing company.


7.  Bring your own device – 

Policies will become more widespread.
As organizations detract most of the security threats associated with bring your own device practices, more businesses are willing to adopt bring your own device strategies and employees are selecting to use personal devices at work.
Assorted with mobile integrated applications, bring your own device market is set to reach $430.00 billion by 2023. For organizations that’ve yet to accept bring your own device policy, it will become necessary to address this in the future.


8.  Managed services –

Continued growth in the Bring Your Own Device market.
Now at days, leading organizations understand that in order to remain competitive, they need to be attention on their core business functions and find more ways of improving them.
The estimated market growth for managed services through 2024 supports this tendency, as the industry will grow by more than $150 billion from 2019. As more companies partner with service providers to provide for their network, consulting needs, printing and security, companies can free up resources to focus on strategic business initiatives.
The MSP model (compared to traditional break/fix approach.


9.  Sales channels –

The ways SMBs are reaching out to customers are changing.
Wherever the client connects online, sales teams will need to take part in the conversation. Most new business channels currently generated directly from referrals.
Business 2 business, Utilizing influencers, and social media referrals and testimonials are essential, as it will continue to operate how clients make their mercantile judgements over the upcoming years.
With 60% of the buying process finished before the clients even engage with a supplier, a transparent and proactive social attendance will be necessary for continued future achievement.
Create trust in your company brand will need open engagement and communications across a crowd of various social and public platforms.
If you want to take complete command over your digital changes initiative and drive your business to success, speak to one of our specialists about your IT requirements.

At HEX64 InfoSolutions, we offer topnotch managed IT solutions for your business.