Managed IT Service

The Best Practices to Support Remote Workers and Relieve Stress, During The COVID-19 Crisis

It’s crucial that companies have a thorough business continuity plan to guarantee their products and services persist available, guarded, and responsible for their consumers and representatives. The strength and protection of their employees is the top preference, and various corporations are strictly and frequently monitoring administration provided by governments and health companies associated with the corona virus so they can make knowledgeable judgments.

Leading information administrators must have an IT policy to support people to be productive from anywhere to completely allow today’s current workforce. If they do that, they will be placed to support remote workers with technology that enables their employees to serve anytime, anywhere, from any device.
As the COVID-19 situation grows, many organizations are operating to support employees in WFH. Here are some samples of the solutions and methods to give a frictionless experience for remote workers.



1. Empower in Software as a Service (SaaS) and cloud solutions
Cloud productivity tools such as Zoom, G Suite, Microsoft O365, Slack, Salesforce, and Jiramake it possible to work everywhere. Perform a history where your teams cooperate in the cloud infrastructure like Microsoft Teams, Hangouts, and OneDrive. This allows them to operate on and co-edit folders in real-time collectively, still if they are thousands of miles apart. For continuous business, it’s crucial to spend flexible solutions that enable productivity and collaboration although of location or device. Administrators can take approximately as much work done from their phones as they can from their workstations.


2. Make sure virtual access
Some workers require operating on the physical machine because of hardware or software requirements. Architects, for reference, may not be capable to take their strong workstations home, but if you present them or other architects and engineers with reliable remote access to their machines through company personal computers or laptops, it will retain them productive and able to WFH.
Another problem to think about is laptop availability. Comparable to how personalities are operating out and purchasing toilet paper, corporations are ordering laptops in huge amounts leading to a global supply shortage. Proactively, stock off-the-shelf laptops to address the supply-chain problem, and give employees passage to virtual computers from their individual devices to retain business running even if laptops are not available.


3. Assist workforce to serve customers from anywhere
Use a combined contact-centre platform that will allow your client and employee support technicians to WFH or work from anywhere without being attached to a phone system. These solutions don’t have to be arranged together in physical structures. You can resume providing high-quality and suitable support while performing inquiry routing improvements and prioritization based on your support units’ location and availability.



4. Carry on to onboard new talent

Even though your representatives may not be moving into buildings, it doesn’t mean they’ve finished onboarding new hires, so make some improvements. Face-to-face meetings are still occurring over video conferencing instead of in person. You’re still running to resume transportation company laptops to your new employs’ homes and securely telling them of their login credentials. If they require technical assistance getting excited, your support technicians are available to support them over the email, phone, or chat. Fresh employee bearings may not be occurring on-site, but they are still given virtually for your new team members globally.


5. Get ready for increased support requirements

Any time work situations change, there will be a necessity for extra support. Have your help-desk support team develop a staffing plan in the forecast of increased support requests. Give self-service opportunities wherever possible, and perform it accessible to get support through various channels, including chat, chatbots, email, Slack channels, and phone.


6. Communicate clearly

WFH can be a huge change for any employees, so it is essential that they agree with how to most useful use and reach your systems. Plan and assign employees FAQs, tips, and most reliable practices to assist them in the transformation, and host all of the necessary information on an easy-to-locate internal website. Obtain that this can be overpowering to comb over it all to get specific responses, so train an automatic support bot to answer commonly asked WFH questions. That way, employees can get prompt responses.


7. Jump into data
Presently that everyone is set up to operate remotely, it’s necessary to make sure they are applying and reaching resources successfully. Set up dashboards to actively observe system health and accessibility. This important data informs you if your operators are running in your systems and capacity to implement functions as anticipated. It also provides critical insight into their usage and informs you if the effort is required to give more address issues, licenses, etc., to assure your workforce can stay productive.


8. Enhance network and infrastructure for increased VPN use
Having extra remote workers means higher demand for a VPN. In addition, to continuously observing VPN usage and getting changes to license locations and numbers, there are extra steps you can use to assure good connectivity.
First, give clear communication on which applications need VPN so employees only apply it when required. Applying it for all online work means traffic routes to datacenters rather than employees’ home offices, which will tank performance. And other important things like facilitate firmware upgrade and reboots of infrastructure devices to provide more reliable connection durability.


9. Must have a backup plan
It’s necessary to have a backup plan for technology problems while also capturing employee education. If, for example, there are just three employees who remember a password to a critical system, what is the purpose of action if people are all unavailable? Generate a plan with your operations center to make sure crucial knowledge and information are caught securely. Then if teammates are startlingly unavailable, it won’t halt enterprise.
Buying in a “WFH, anytime, anywhere, on any device” model and establishing best practices like these in place profits organizations in the middle of a disaster. And it usually makes it more comfortable for employees to be productive and powerful every day.
This unique change is difficult, and corporations can’t assume anything to be certain as they and their workers readjust to the difference. But there is a shiny side: The change is taking understanding to get properly connected beyond nations and continents, and as an outcome, people will be more powerful and more rebounding in the outcome.

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